Living Shores - In Park Revenue Operations Supervisor

About the Company

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

About the Role

The Operations Supervisor assumes full responsibility for the food & beverage and retail operations at Living Shores. This position reports directly to the Food & Beverage Manager and Retail Manager.

Responsibilities

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets.
• Continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience, and employee satisfaction.
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit.
• Act as an approachable mentor and coach to all assigned team members.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law.
• Assist with team scheduling and timekeeping activities.
• Attend daily In-Park Revenue meetings and participate in Living Shores MOD program.
• Manage catering program, support special events, and other group sales initiatives.
• Maintain accurate levels of inventory and fill out order requests for your location.
• Ensure locations remain clean and stocked.
• Provide retail staff with new product deliveries/labels for tagging.
• Run re-stock product from upstairs stockroom to retail shop.
• Complete any requested daily/weekly documentation.
• Effectively manage waste/spoilage/damages.
• Manage any team member corrective actions.
• Coordinate team member lunch and break periods.
• Communicate pertinent information between management and team members.
• Create a guest-focused atmosphere to ensure great guest experience.
• Manage compliance with NH State Health Department and other inspectors/auditors in your locations.
• Obtain ServSafe certification (training provided).
• Report any potential safety hazards and maintenance requests to management.
• Assist with trucks and deliveries when needed.
• Locate packing slips on deliveries and bring to IPR office to initiate shipment processing.
• Desire to have fun while creating a memorable experience.

Requirements

• 18 years of age or older.
• Punctual, reliable.
• Flexible schedule.
• Able to work in a fast-paced environment.
• Able to work alone and as a team lead.
• Able to be productive during slow periods.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred.
• Able to handle private and confidential information with highest discretion.
• Able to follow direction and communicate relevant information.
• Able to positively engage with guests to promote sales.
• Able to maintain hygiene and personal appearance consistent with policies outlined in the Team Member Handbook.
• Able to follow daily tasks as outlined in the food & beverage/retail standard operation procedures.
• Able to lift light loads (25 lbs.), stand for prolonged periods of time (5+ hours), bend/squat, reach, and climb/descend stairs (sometimes while carrying boxes).

Benefits

• Earn tips on food and beverage sales during your shift.
• Employee discount of 50% off of food and beverage and 30% off of retail items.
• Free fountain drinks during your shift.
• Free personal season pass to Story Land and Living Shores Aquarium during employment.
• Free friends and family day passes after 80 hours of employment.
• Receive White Mountains Attractions (WMA) and New England Association of Amusement Parks & Attractions (NEAAPA) passbooks.
• Access to 20+ sister parks via name badge.

Schedule

This position is variable, offering 48 hours weekly (based on NH labor laws).