Living Room FT Engagement Specialist

About the role

The Engagement Specialist works as a team member to support the Crisis Care service team and individuals in crisis at the Living Room location. This role provides crisis response services alongside a crisis case manager or other mobile crisis responder, engaging, advocating, supporting, and maintaining direct working relationships with individuals and families during crisis times. Responsibilities include follow-up, community linkage for crisis stability, and coordination with other agencies and professionals.

Responsibilities

• Provides crisis intervention services within scheduled shifts, including evenings, overnights, weekends, and holidays (program operates 24/7/365).
• Responds to crises in person at the Living Room Program location.
• Works constructively with clients, providers, and the community.
• Applies knowledge of community resources for referrals and links individuals to services such as medical counseling, housing assistance, energy assistance, WIC, food stamps, and substance abuse providers.
• Understands and applies the Mental Health Code, Confidentiality Act, and agency policies and procedures.
• Engages effectively with individuals experiencing mental health, substance abuse, or other community crises using a team-based approach.
• Collaborates with law enforcement, hospitals, schools, court personnel, therapists, medical personnel, and other professionals.
• Arranges services beyond the scope of practice for the engagement specialist in coordination with other disciplines.
• Completes all necessary documentation in adherence to program timelines and HIPAA guidelines.
• Adheres to mandated reporter requirements.
• Submits accurate written documentation of all service interactions.
• Transports individuals (adults and children) following program safety guidelines.
• Attends and completes required trainings from One Hope United or funders.
• Testifies in court when subpoenaed or as directed by a supervisor.
• Performs other related duties as assigned.

Requirements

• High school diploma or GED.
• CRSS/CPRS certification preferred.
• Peer engagement or home visiting experience desired.
• Lived experience as a consumer of mental health or substance abuse services (3 years post-lived experience preferred).
• Reliable transportation, valid driver’s license, and acceptable driving record with required auto insurance coverage.
• General working knowledge of and respect for diverse cultural norms.

Skills

• Proficient computer skills in a Microsoft Windows environment, with adaptability to learn new software applications.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and communicate clearly verbally.
• Ability to speak effectively before groups or individuals.
• Ability to exercise discretion and maintain confidentiality.

Benefits

• Tuition assistance up to $2,500 per fiscal year.
• Up to 4 weeks paid vacation days, up to 6 paid personal days, 1 paid mental health day, and up to 5 paid sick days annually.
• Medical, dental, and vision insurance.
• 403(b) retirement plan, flexible spending accounts, health savings account, dependent care, commuter, and transit benefits.
• Agency-paid life and accidental death & dismemberment (ADD) insurance up to $50K based on salary, and short-term disability.
• Agency-paid long-term disability after 1 year of employment.
• Voluntary supplemental life & ADD, critical illness, accident, and hospital insurance for employees, spouses, and children.
• Voluntary legal plans and pet insurance.
• Employee Assistance Program with 6 free counseling sessions.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.

Schedule

This position requires working evenings, overnights, weekends, and holidays as needed, including on-site crisis response at the Living Room Program location.