Live Support Technician

Responsibilities

• Provide hands-on technical support for live broadcasts operating out of the Live Command Center (LCC).
• Operate, monitor, and troubleshoot internal systems including intercoms, encoders/decoders, monitors, room controls and associated infrastructure.
• Serve as a first-line responder to technical issues during live events, escalating as necessary to engineering teams.
• Perform routine weekly inspections and preventative maintenance to ensure optimal system performance and minimize disruptions.
• Support the setup, execution, and breakdown of live shows, including simultaneous broadcasts with unique technical requirements.
• Create, maintain, and update Standard Operating Procedures (SOPs), technical drawings, and system documentation for LCC broadcast systems.
• Ensure all documentation is accurate, current, and easily accessible to operational and engineering teams.
• Prepare and verify required configurations in advance of live events, including intercom setups, monitor routing, and signal paths.
• Aid in documenting issues, resolutions, and system changes to support continuous improvement.
• Work closely with LCC Ops Leads, and other operations partners to coordinate daily signal paths, routing, and system readiness.
• Act as a liaison between operations, engineering, and production teams to ensure clear communication and alignment.
• Provide concise and professional communication during live operations, including high-pressure situations.
• Participate in shift handoffs and ensure continuity by clearly documenting system status and outstanding issues.

Requirements

• 3+ years of experience in broadcast operations, live production support, or a broadcast engineering environment.
• Strong working knowledge of live broadcast signal flow and technical infrastructure.
• Hands-on experience with intercom systems, encoders/decoders, monitoring systems, and related broadcast equipment.
• Proven ability to troubleshoot technical issues quickly and effectively in live environments.
• Strong documentation skills with experience creating SOPs and technical diagrams.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Willingness to work flexible hours, including nights, weekends, and holidays as required by live show schedules.