Live Stream Sales Supervisor (Night Shift)

Employment Type: Full-time, Salaried, Exempt

Location: Queens, NY (43-34 32nd Place, Long Island City, 11101)

About the role

Leading the day‑to‑day performance of the Live Stream Sales team and ensuring strong stream coverage, driving sales results, and coaching team members in real time to elevate the overall livestream program.

Responsibilities

• Oversee streamers during live shows, ensuring they follow the proper run of show, maintain pacing, and deliver an engaging, on‑brand experience.
• Train, coach, and manage Live Stream performance, tracking individual and average show performance, troubleshooting and coaching underperforming shows, and Live Stream Sales associates, ensuring that stream performance is on target with set goals.
• Ensure streamers have all required inventory and backup products ready before and during their shifts.
• Manage the streaming floor by assigning stations, coordinating breaks, and maintaining smooth daily workflows across all streamers.
• Train new streamers on callouts, pacing, viewer interaction, show structure, and correct item handling to maintain a high‑quality customer experience.
• Provide management with regular updates on stream performance, pacing issues, operational errors, coaching feedback, and any necessary escalations.
• Ensure all streams are consistently meeting set performance goals, including pace, sales targets, and customer engagement, through real‑time coaching, feedback, and proactive support.
• Reliable tracking and reporting of sales metrics and viewer engagement to inform improvements and future stream strategy.
• Manage Live Stream team schedules and coverage for all shifts.

Requirements

• 2–5 years of experience in live operations management, studio production, retail management, creator/streamer support, or similar fast‑paced operational environments.
• Prior experience working with leadership and employee performance management; preferably with team members who have revenue targets as a performance goal.
• Strong time‑management abilities with the capacity to manage multiple streams simultaneously.
• The ability to manage staff schedules, break rotations, or shift coverage.
• Strong communicator capable of giving real‑time feedback, coaching, and direction to streamers.
• Experience training and coaching staff on customer engagement, callouts, product handling, and performance standards.
• Understanding of customer engagement best practices to ensure streamers deliver a high‑quality viewer experience.
• Prior experience working with streamers, content creators, live shopping platforms, or broadcast environments is strongly preferred.

Nice to have

• Prior experience or strong familiarity with the Pokémon TCG.
• Prior experience selling on Whatnot, TikTok Live, or other live shopping platforms.
• Deep knowledge of TCG trends, collectibles market, and audience preferences.
• Basic video or audio setup knowledge (lights, camera, mic, etc.).

Pay

$66,300 - $75,000 annually

Schedule

*OVERNIGHT* 8:00pm - 5:00am (Tuesday - Saturday)

Benefits

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

Expected Outcomes

• Live Stream