Live Selling Support specialist

About the role

Midwest Cards is looking for a detail-oriented Live Selling Support specialist to join their growing live commerce team. This role sits at the intersection of production, operations, and technical support—working directly with live sellers and the department manager to keep shows organized, on schedule, and running smoothly on Whatnot.

Responsibilities

• Show Planning & Coordination
• Work with live sellers and the department manager to plan and structure breaks for upcoming shows
• Create, review, and dissect checklists to ensure every show is fully prepped before it goes live
• Schedule shows on Whatnot and manage the show calendar
• Create eye-catching, on-brand thumbnails for scheduled Whatnot shows
• Technical & Production Support
• Provide real-time technical support for OBS (Open Broadcaster Software) and other backend streaming systems during live shows
• Troubleshoot audio, video, overlay, and connectivity issues quickly to minimize downtime
• Monitor stream quality and flag issues before they impact the viewer experience
• Help maintain and improve scene setups, overlays, graphics, and other OBS assets
• Production Quality
• Identify opportunities to elevate the overall look, feel, and flow of our streams
• Partner with sellers to refine pacing, presentation, and on-screen visuals
• Stay current on Whatnot platform updates, best practices, and live commerce trends
• Support post-show wrap-up, including reviewing footage/metrics for quality improvement

Qualifications

• Highly organized with strong attention to detail—catches the small things others miss
• Comfortable working with checklists, schedules, and repeatable processes
• Hands-on experience with OBS or similar streaming/broadcast software (required)
• Familiarity with Whatnot or similar live selling/live commerce platforms preferred
• Basic graphic design skills for creating thumbnails (Canva, Photoshop, or similar)
• Strong problem-solving skills and the ability to stay calm troubleshooting under pressure, including during live broadcasts
• Excellent communication skills and ability to collaborate with sellers, managers, and other team members
• A flexible schedule—able to support shows during evenings/weekends as needed
• Passion for or familiarity with trading cards/collectibles is a major plus