Live Ops Support Engineer, Prime Video, Live Playback Operations
About the role
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is received, routed through our encoding/packaging infrastructure, and successfully delivered to customer devices; on-site from our fully-equipped, industry leading operations centers.
Responsibilities
- Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
- Aid in the development and testing of operational tools and AI-powered workflows that improve efficiency through automation
- Create and maintain team specific knowledge-base articles and operational and training documentation
- Assist in the training of new support staff as the team grows
Requirements
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- 2+ years experience with technical support in a live streaming environment; knowledge of video encoding and delivery, acquisition, codecs, adaptive bit rate video playback, common streaming protocols, software support, and related troubleshooting and escalation
Qualifications
- Experience with live broadcast production, transmission, working in a NOC or MCR (Master Control)
Skills
- Scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience with live broadcast production, transmission, working in a NOC or MCR (Master Control)
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually
Schedule
This role requires working evenings, weekends, and holidays.