Live Nation Albuquerque - Guest Services

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

About the role

US Concerts is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.

Requirements

• A high school diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• An acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.

Qualifications

• Excellent verbal and written communication skills.

Skills

• Highly developed customer service skills.
• Ability to multitask and prioritize effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

Live Nation Entertainment offers a competitive benefits package including health insurance, retirement plans, paid time off, and more. Details will be provided during the hiring process.

Pay

The pay range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications.

Schedule

This is a full-time position with a flexible schedule to accommodate the needs of the team and the events.