Live Event/Live Streaming Production Technician

About the role

The Live Event / Live Streaming Production Technician is the go-to person for all events and live stream videos. This role involves ensuring everything is ready to go prior to the Live Event. Highly experienced in Live Streaming Media.

Responsibilities

• Manage and maintain the Live Streaming infrastructure of the client which includes Microsoft Live Event Platforms such as Teams Live Event and Stream Live Event, Hardware and Software Encoders, Production tools, eCDN platform etc.
• Work with streaming media protocols including HLS/HDS (HTTP Live Streaming), DASH, RTMP, RTSP, etc.
• Apply knowledge of Media Codec, formats, transport, and containers protocols such as MPEG2, H.264/AVC (Advance Video Codec), etc.
• Work with Streaming Media Servers and CDN/eCDN solutions like MS Stream/TLE and Hive/Kollective/Wowza.
• Troubleshoot A/V issues during the Live Event.
• Understand Team live events.
• Apply ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
• Support video conferencing solutions in the environment.
• Implement and support video conferencing solutions; interact with client teams to understand business requirements (functional and technical).
• Be hands-on and in the field designing and implementing solutions.
• Answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation and troubleshooting, etc.
• Assist with identifying the root cause of problems; manage and resolve issues in a constantly changing environment.

Requirements

• Knowledge of streaming media protocols; HLS/HDS (HTTP Live Streaming), DASH, RTMP, RTSP, etc.
• Working knowledge of Media Codec, formats, transport, and containers protocols such as MPEG2, H.264/AVC (Advance Video Codec), etc.
• Working knowledge of Streaming Media Servers and CDN/eCDN solutions like MS Stream/TLE and Hive/Kollective/Wowza.
• Understanding of Team live events.
• Knowledge of ITIL process including SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
• Experience with video conferencing solutions.

Benefits

• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• Employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year
• 10 paid holidays per year

A candidate’s pay will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.