Live Chat Support Agent / Specialist (Full-Time / Part-Time)

Responsibilities

• Respond promptly to customer inquiries through live chat and messaging platforms.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer concerns by identifying issues and offering appropriate solutions.
• Escalate complex customer issues to the appropriate department when necessary.
• Document customer interactions and maintain accurate records in the CRM system.
• Process orders, returns, exchanges, cancellations, and account updates.
• Follow established customer service standards and company procedures.
• Meet or exceed productivity, response time, and customer satisfaction goals.
• Collaborate with team members and supervisors to improve customer support processes.
• Maintain confidentiality of customer and company information.

Qualifications

• A high school diploma or equivalent is required; additional education is a plus.
• Previous customer service, live chat, call center, or administrative experience is preferred but not required.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving and multitasking abilities.
• Basic computer proficiency, including Microsoft Office and Google Workspace.
• The ability to learn new software and customer support platforms quickly.
• A self-motivated individual capable of working independently in a remote environment.
• A reliable high-speed internet connection and a quiet home workspace.