Live Chat Support Agent

About the role

This role focuses on helping customers in real time through live chat, resolving questions quickly and keeping every interaction friendly and helpful.

Responsibilities

• Respond to customer inquiries in real time through live chat
• Manage multiple chat conversations at once without sacrificing quality
• Troubleshoot issues and guide customers to solutions
• Provide accurate product, service, and account information
• Escalate complex issues to the right team
• Document interactions and update customer records
• Maintain a friendly, professional, and empathetic tone
• Help keep knowledge-base articles and canned responses up to date
• Perform additional customer support tasks as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 0-2 years of experience in customer service, support, or related roles
• Excellent written communication and grammar skills
• Fast and accurate typing of 45 or more words per minute preferred
• Ability to multitask across several conversations at once
• Comfortable using chat, help desk, and CRM tools
• Patient, empathetic, and solution-oriented
• Ability to work independently in a remote environment
• Reliable high-speed internet connection

Qualifications

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Senior Support Agent, Customer Success Specialist, or Support Team Lead roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive team environment

Benefits

• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Senior Support Agent, Customer Success Specialist, or Support Team Lead roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive team environment

Pay

$40,000 - $54,000 annually

Schedule

Remote, North Carolina