Live Chat Agent

This role is part of the Jobright Direct Hiring Network, where top companies like Cresta AI, Plaud, Mercor, OpenArt, and 1,500+ others hire top talent directly through our platform. This is not a mass job posting. Only select, high-signal candidates are invited and recommended directly to hiring teams Hiring Company: Ortomedic One-liner: Ortomedic has been dedicated to transforming lives with safe, innovative, and high-performance orthopedic solutions. Salary: $20/hr - $28/hr Why Join Us: Role Responsibilities • Respond promptly and professionally to customer inquiries through live chat platforms• Assist customers with questions regarding products, services, account information, and general support requests• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy• Escalate complex issues to the appropriate departments when necessary• Maintain accurate records of customer interactions, inquiries, and resolutions• Follow company policies, procedures, and customer service standards• Manage multiple chat conversations simultaneously while maintaining quality and accuracy• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction• Identify recurring customer concerns and communicate feedback to management• Protect customer information and maintain confidentiality at all times• Meet established performance metrics, including response times, quality standards, and customer satisfaction goals Qualitications Required • High school diploma or equivalent required• Excellent written communication and interpersonal skills• Strong problem-solving and organizational abilities• Ability to multitask and work effectively in a fast-paced environment• Proficiency with computers, web-based applications, and customer support platforms• Ability to work independently and manage responsibilities in a remote setting• Strong attention to detail and commitment to providing excellent customer service Preferred • Previous experience in customer service, live chat support, help desk support, or a related role preferred