LIV- Lead Concierge

Essential Responsibilities

• Introduce clients to our concierge services, including all services related to the move-in process.
• Greet all clients and answer phones in a warm and professional manner.
• Ensure a superior, high level of customer service is being provided to clients.
• Primary point of contact to anticipate and handle all lifestyle-related requests effectively, including:
• Restaurant reservations and recommendations
• Car and limousine bookings
• Theater and experience ticket purchases
• Salon and spa appointments
• Tours and/or leisure activities
• Pet walking services
• Housekeeping services
• Refer preferred movers and vendors to residents and obtain bids.
• Respond to resident inquiries in a timely manner, with accurate and thorough information.
• Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
• Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
• Track resident usage, communication, and feedback completely and accurately in MUSE.

Events, Promotion, Sales, and Networking

• Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials are on display on property.
• Attend periodic on-site parties and functions.
• Reconcile and submit invoices for all purchases and expenses.
• Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
• Complete and maintain a “Neighborhood Guide” (guide provided by Creative Team) for local businesses in proximity to the property.
• Make regular visits to “hot list” restaurants and venues to create awareness of our needs and our brand.

Operations + Facility Management (where applicable)

• Manage package service and dry cleaning.
• Log and assign maintenance requests to the appropriate party.
• Manage key distribution.
• Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment.
• Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness + Group Fitness Programs (where applicable)

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Display and stock marketing materials on-site provided by the Creative Team.
• Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.

Skills And Qualifications

• Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.
• In-depth knowledge of New York City attractions, nightlife, restaurants, and shopping.
• Enthusiastic, passionate and knowledgeable about the hospitality industry.
• Thrive in a dynamic, fast paced environment.
• Excellent verbal and written communication skills.
• Superior time management skills.
• Knowledge of multiple languages is an additional asset.
• Knowledge of BuildingLink and Salesforce are bonus qualities.
• Proficient in Google suite.
• Ability to work independently with remote supervision.
• Ability to work with all levels of staffing, other management and clientele.

Compensation

The Chef Concierge position with LIVunLtd pays $75,000-$95,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on the location of the position.