Litigation Management Support Specialist

About the role

We are looking for a highly capable Litigation Management Support Specialist to join our team and bring our overall litigation program to the next level to work from our Chicago, IL office. Alternatively, this role can work from our offices in Albany, NY, Los Angeles, CA, New York City, NY, Omaha, NE, or Richmond, VA. This position reports into the SVP of Global Claims Operations who is based in Georgia.

Responsibilities

• Works within narrowly defined limits to generate a regular cadence of legal spend reports via our e-billing and matter mgmt. application, Passport.
• Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source system, Snowflake and Bottomline data.
• Act as an internal consultant to our Claims Management team so they can be mindful of the legal spend on claims files.
• Analyze UTBMS codes and associated claims data to determine most effective areas of spend.
• Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing.
• Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information within Passport. Additionally, input approved rate revisions.
• Panel management liaison – manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists.
• Cook systems training and support for Passport with appropriate SMEs.
• Solve issues that are generalized and typically not immediately evident, but typically not complex and within immediate job area.

Qualifications / Experience Required

• An advanced knowledge of litigation management and exceptional customer service, typically achieved through:
• Bachelor’s degree from an accredited university is strongly preferred. A paralegal certification is also strongly preferred.
• Equivalent years of prior work experience in addition to those stated below can substitute for either the Bachelor’s degree or paralegal certification.
• Six years’ prior experience focused on customer service, data gathering and analysis, and support of a litigation function.
• Proficiency in MS Office Suite (particularly Access and Excel).
• Prior experience with an Enterprise Legal Management (ELM) platform such as Passport (preferred) or TyMetrix 360 (T360), etc.
• Prior experience with data profiling software is required, specifically:
• Ability to read and understand SQL code / MS SQL Server / Oracle.
• Ability to utilize IBM Cognos Query and Power BI in order to generate reports.
• Experience with data mining and profiling along with an ability to perform analysis across data groups.
• Creating culture of accountability ensuring the delivery of world-class products and services.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
• Finding a way to achieve success through adversity
• Being solution (not problem) focused
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• The ability to read, speak, and write English fluently is required.
• Polished and professional telephone communication skills are essential.
• Polished and professional written and verbal communication skills.
• Presents information clearly, concisely, and accurately.
• Demonstrates inner strength.
• Has the courage to do the right thing and demonstrates it on a daily basis.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

Pay

• Richmond Pay Range: $29.37 - $34.18 per hour ($61,098 - $71,094 annualized)
• Albany and Chicago Pay Range: $32.32 - $37.71 per hour ($67,218 - $78,438 annualized)
• Los Angeles and New York City Pay Range: $35.26 - $41.14 per hour ($73,338 - $85,578)

About Working In Claims

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Notice To Recruitment Agencies

Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate.

Benefits And Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.