Litigated Claims Specialist, General Liability
About the role
At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.
Responsibilities
- Manage and resolve high-exposure, multi-party commercial general liability claims.
- Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
- Partner closely with internal and external counsel, underwriters, and risk professionals.
- Provide clear, timely communication to customers and stakeholders throughout the claim process.
- Ensure claims are handled in accordance with regulatory standards and company protocols.
- Own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.
Requirements
- Bachelor’s Degree and 3+ years of experience in Claims or Insurance
- Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance
- Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
- High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
- Must obtain and maintain required adjuster license(s)
- Knowledge of insurance regulations, markets, and products
- Proficiency in Microsoft Office
Skills
- 5+ years of experience handling Commercial General Liability claims
- 5+ years of experience handling litigation management
- Work experience working with a carrier
- Effective verbal and written communication skills
- Strong analytical, critical thinking, and problem-solving skills
- Excellent time management, prioritization, and multi-tasking abilities
- Experience in team collaboration and building cross-functional relationships
- Proficiency in explaining complex financial and actuarial concepts
- Ability to assess the scope and exposure of moderately complex claims
- Expertise in the reserving process for indemnity and expenses
- Capability to develop and execute negotiation strategies
- Skill in identifying nuances in customer and business partner interactions
- Proficiency in presenting claim resolution information to stakeholders
Pay
The proposed salary range for this position is $59,900.00 - $98,200.00, with short‑term incentive bonus eligibility set at 10%. Pay is based on role, location, skills, and experience, and Zurich follows local laws to ensure fair compensation; bonuses and merit increases may also be available.
Benefits
We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards.
Schedule
Hybrid work schedule required; reporting to one of the following Zurich offices: Schaumburg, IL; Rocky Hill, CT; Addison, TX; Atlanta, GA; Maitland, FL; Overland Park, KS; Parsippany, NJ; Omaha, NE.