Litigated Claims Specialist, General Liability

About the role

At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.

Responsibilities

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.
• You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Requirements

• Bachelor’s Degree and 3+ years of experience in Claims or Insurance
• Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance
• Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
• High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office
• 5+ years of experience handling Commercial General Liability claims
• 5+ years of experience handling litigation management
• Work experience working with a carrier
• Effective verbal and written communication skills
• Strong analytical, critical