Liquor Store Associate

About the Role

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Responsibilities

• Compliance (50%)
  • Observes customers and checks identification for age verification.
  • Identifies customers who should not be served additional alcohol and monitors customers to assist in the prevention of open containers leaving the store.
  • Denies sale of alcohol or tobacco to underage or intoxicated customers.
• Customer Excellence (25%)
  • Provides continuous attention to customers' needs.
  • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
  • Offers product suggestions to customers when appropriate.
• Operational Excellence (25%)
  • Stocks and rotates department products to ensure freshness and date control.
  • Restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
  • Operates department equipment and tools, including cashiering equipment, accurately and efficiently.
  • Recognizes all forms of tender and provides correct change when appropriate.
  • Keeps work area clean, orderly, and free from safety hazards.
  • Reports faulty equipment and hazards to management.

Requirements

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Qualifications

• Education: High School Diploma or GED (preferred).
• Language: English required; English and Spanish preferred.
• Experience: 0–3 years of relevant experience (supervisory experience not required).

Skills

• Manual dexterity and ability to perform repetitive movements with hands and feet.
• Ability to stand, walk, reach, carry, push, lift, balance, stoop, kneel, crouch, and climb (up to 30 ft).
• Frequent twisting of back and/or neck, exposure to slippery or cluttered floors, hazardous equipment, and sharp objects.
• Occasional exposure to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Ability to lift up to 50 lbs and pull up to 250 lbs.

Environmental Factors

• Physical Demands: Regular standing, walking, reaching, carrying, pushing, lifting, and performing repetitive movements. Occasional sitting, balancing, stooping, kneeling, crouching, and climbing.
• Working Conditions: Exposure to indoor, outdoor, cold, freezing, heated, and wet/humid environments.
• Safety Risks: Slippery or cluttered floors, hazardous equipment, sharp objects, loud noise, skin irritants, dust, fumes, sprays, and hazardous cleaning solutions.
• Equipment Used: Cleaning supplies, office equipment, register, pricing gun, scales, scanner, material handling equipment (racks, carts, pallet jacks, shopping carts), baler/compactor, box cutter.
• Personal Protective Equipment: Goggles, gloves, back brace.

Required Certifications & Trainings

• Cicerone Certification
• Alcohol Compliance Training
• Tapping and Configuring Kegs
• Perfect Pour Essentials
• Beer Science & Styles
• Wine & Spirits Training
• Cigar/Humidor Training
• Sampling Station – Wine Dispenser
• DSD/Receiving – Fintech, Reclaim
• FIM (Fresh Item Management)
• Cashier Training
• Cash Office Training
• Service Desk – Lottery
• Grocery – Stocking, Rotation, Ordering, Merchandising
• Pricing – Tags, Signs, Ad Change
• MOD Training – Open and Close Store