Liquor Store Associate
Job Summary
This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Responsibilities
Compliance: 50% - Observes customers and checks identification for age verification, identifies customers who should not be served additional alcohol, and monitors customers to assist in preventing open containers leaving the store. Denies sale of alcohol or tobacco to underage or intoxicated customers.
Customer Excellence: 25% - Provides continuous attention to customers' needs, greets, assists, and thanks customers in a prompt, courteous, and friendly manner, and offers product suggestions to customers when appropriate.
Operational Excellence: 25% - Stocks and rotates department products to ensure freshness and date control, restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost, operates department equipment and tools, operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate, keeps work area clean, orderly, and free from safety hazards, reports faulty equipment and hazards to management.
Qualifications
Education: High School / GED Diploma preferred.
Language(s): English and Spanish required.
Experience: 0 - 3 years minimum of supervisory experience required.
Knowledge, Skills & Abilities: Must be at least 21 years of age, TIPS training required prior to position start date, ability to read, write, speak, and understand English, basic computer skills required to participate in online training, customer service skills, ability to work in a face-paced and busy environment, compliance with all company policies and procedures, high standard of integrity and reliability.
Environmental Factors
Physical Demands: Regularly stands or walks on various types of flooring, utilizes manual dexterity, talks, sees, hears, smells, performs repetitive movements with both hands and/or both feet, frequently reaches at waist level or overhead, carries, pushes, or lifts various loads up to the required weights listed, occasionally sits, balances, stoops, kneels, crouches, climbs up to 30 ft.
Working Conditions: Exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions, frequently twists back and/or neck, walks on a slippery or cluttered floor surface, works with hazardous equipment, exposed to sharp objects.
Safety Risk Factors: Frequently exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins, occasionally exposed to pulling requirement of 250 lbs. and lifting requirement of 50 lbs.
Preferred Equipment
Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; MOD training- open and close store.