Liquor Barn - Key Holder, Elizabethtown

About the role

As a Key Holder at Liquor Barn, Party Mart, and DEP'S (BRS), you will share managerial responsibilities and step in during management absences. This position supports store operations during high-volume periods, assists new employees, and drives sales through BRS products while delivering excellent customer service.

Responsibilities

• Provide excellent customer service by greeting customers and building rapport while informing them of BRS products and services
• Open the store early and close it late
• Operate the alarm system, including setting and disarming
• Identify problems with working conditions and share them with management
• Assume management responsibilities in the absence of the General Manager and Assistant Manager
• Recommend BRS products to customers based on knowledge
• Drive sales across all departments
• Order, replenish, and maintain inventory
• Perform cashier functions and complete customer transactions while adhering to minor policies
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Accept payments including cash, checks, and credit cards
• Ensure all prices and quantities are accurate and provide customer receipts
• Process refunds and exchanges
• Balance the register drawer
• Bag or box purchases to ensure safe transport
• Follow all BRS procedures regarding coupons and gift cards
• Maintain store safety standards and cleanliness across the sales floor, stock room, lockers, and bathrooms
• Assist in promotions and event setup
• Observe BRS vehicle policies and procedure guidelines
• Follow all safety standards for BRS deliveries
• Deliver items to customers following designated driving routes and time schedules
• Inform management of any vehicle operating condition problems

Qualifications

• 21 years of age or older
• Ability to work a flexible schedule as business requires (nights, weekends, and holidays)
• Desire to continually develop retail sales skills and product knowledge
• One year as a store associate or customer service representative
• Prior experience in a team environment requiring professional communication skills
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• High School Diploma or equivalent
• Ability to frequently stand and move safely and efficiently in an assigned location
• Ability to carry or lift items weighing up to 50 pounds
• Ability to handle objects, products, and equipment safely
• Ability to bend and kneel

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 10% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• Employee Assistance Program (EAP) through AllOne Health