Liquor Barn - Key Holder, Versailles Road

About the role

As a Key Holder at Liquor Barn, Party Mart, and DEP'S (BRS), you will display managerial responsibilities, including opening and closing the store and performing other duties in the absence of management. You will assist during high-volume periods, support new employees, provide excellent customer service, and drive sales through BRS products.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of BRS products and services
• Arrive early to open the store and leave late to close the store
• Operate the alarm system, including setting and disarming
• Identify problems with working conditions and share with management
• Assume management responsibilities in the absence of the General Manager and Assistant Manager
• Demonstrate knowledge of BRS products to provide customers with recommendations
• Drive sales in all departments
• Order, replenish, and maintain inventory
• Perform cashier functions and adhere to minor policy while completing customer transactions
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Accept payments, such as cash, checks, and credit cards
• Ensure all prices and quantities are accurate and provide a customer receipt
• Process refunds and exchanges
• Balance register drawer
• Bag or box purchases to ensure safe transport
• Follow all BRS procedures regarding coupons and gift cards
• Maintain store safety standards
• Maintain store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Assist in promotions and setup of events
• Observe BRS vehicle policies and procedure guidelines
• Maintain all safety standards for BRS deliveries
• Deliver items to customers following delivery driving routes and time schedules
• Inform manager of vehicle operating condition problems

Requirements

• 21 years of age or older
• Ability to work a flexible schedule as business requires (nights, weekends, and holidays)
• Desire to continually develop retail sales skills and knowledge of product and services
• One year as a store associate or customer service representative
• Prior experience in a team environment requiring professional communication skills
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• High School Diploma or equivalent

This job requires the ability to perform the following physical tasks:

• Frequently stand and move in an assigned location safely and efficiently
• Carry or lift items weighing up to 50 pounds
• Handle objects, products, and equipment safely
• Bend and kneel

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 10% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)