Liquor Barn - Key Holder, Bashford Manor

About the Role

As a Key Holder, you display an ability for managerial responsibilities. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for new employees, providing excellent customer service while driving sales through BRS products.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of BRS products and services
• Arrive early to open the store and leave late to close the store
• Operate the alarm system, including setting and disarming
• Identify problems with working conditions and share with management
• Assume management responsibilities in the absence of the General Manager and Assistant Manager
• Knowledge of BRS products to provide customers with recommendations
• Drive sales in all departments
• Order, replenish and maintain inventory
• Perform cashier functions and adhere to minor policy while completing customer transactions
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Accepting payments, such as cash, checks, and credit cards
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Balance register drawer
• Bagging or boxing purchases to ensure safe transport
• Following all BRS procedures regarding coupons and gift cards
• Maintain store safety standards
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Assist in promotions and setup of events
• Observe BRS vehicle policies and procedure guidelines
• Maintain all safety standards for BRS deliveries
• Delivery items to customers
• Following delivery driving routes and time schedules
• Inform manager of vehicle operating condition problems

Qualifications

• 21 years of age or older
• Ability to work a flexible schedule as business requires (nights, weekends and holidays)
• Desire to continually develop retail sales skills and knowledge of product and services
• One year as a store associate or customer service representative
• Prior experience in a team environment requiring professional communication skills
• Strong interpersonal skills necessary for establishing customer and team relationships
• Ability to demonstrate a positive and engaging attitude and demeanor
• High School Diploma or equivalent
• Frequently standing and moving in an assigned location safely and efficiently
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and equipment safely
• Bending, kneeling

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 10% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)