Linkage to Care Specialist

About the role

A Linkage to Care Specialist contributes to AHF by acting as a friendly, helpful resource to clients and community partners. For clients who are newly diagnosed with HIV and/or are not currently in care, the specialist can answer questions regarding living with HIV and disclosure of status, facilitate entrance into medical care, accompany clients to their first few appointments, make referrals to complementary services, and offer HIV testing to partners and friends. The role enhances AHF’s reputation by linking individuals to care and providing compassionate, non-judgmental customer service.

Linkage Specialists enable AHF to serve the community by supporting individuals at critical and potentially overwhelming moments. They build and foster relationships with agencies offering support services and groups whose clients would benefit from AHF services. As a passionate advocate for AHF’s top initiatives, the specialist ensures the organization’s core Values and Mission remain central to their work.

AHF operates in a dynamic environment with a collaborative structure where staff are accountable to multiple leaders. The Linkage to Care Specialist will work as part of a close-knit team to play an important role in the continuum of HIV care by bridging testing with medical care and other services.

Responsibilities

• Guide clients newly diagnosed with HIV or those not currently in care through next steps, including answering questions about living with HIV and disclosure of status.
• Facilitate entrance into medical care and accompany clients to their first few appointments.
• Make referrals to complementary services and offer HIV testing to partners and friends.
• Work closely with testing programs to provide immediate support after a reactive result.
• Help clients prepare for and get oriented to their engagement in care, regardless of insurance status.
• Build and foster relationships with community agencies and groups to expand access to AHF services.
• Advocate for AHF’s initiatives while ensuring the organization’s core Values and Mission remain a priority.
• Empower clients to take proactive steps in managing their health and protecting others.

Requirements

• Passion for AHF’s mission and ability to adapt in a dynamic, collaborative environment.
• Commitment to providing compassionate, non-judgmental customer service.
• Ability to work as part of a team and be accountable to multiple leaders.