Lineservice Supervisor

SUMMARY OF RESPONSIBILITIES

• Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships
• Provide leadership support and direction to both Line Crew on a daily basis
• Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews
• Coach and provide direction to employees to ensure consistent quality completion of responsibilities
• Validate customer concerns, ensuring prompt correspondence and resolution
• Establish and maintain positive rapport/relationships with airport, vendors, and all other pertinent partners
• Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships
• Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations
• Participate in base meetings, providing support and feedback to the base team
• Ongoing facilitation of communication between, Line Crew, CSRs, & Maintenance teams to accelerate interconnected operations
• Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned
• Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants
• Monitor and counsel Line Crew on any operational delays, investigate and follow up with corrective actions
• Participate in information gathering for occurrence report investigations & closings
• Ensure all facets of the operation comply with security, safety regulations and procedures
• Liaise with Line Crew to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas
• Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to safety protocols
• Other duties as assigned

QUALIFICATIONS AND SKILLS REQUIRED

• 5 – 7 years’ experience in a role in Lineservice including intimate knowledge of Aviation/ FBO or Commercial ramp experience
• Strong knowledge of software programs related to the function
• Superior customer service and interpersonal / relationship skills
• Strong supervisory skills including ability to motivate, train, and retain
• Collaborative attitude
• Strong computer skills
• Flexible to work additional hours and be on call as required as well as ability to work under pressure
• Post-secondary education considered an asset
• Professionalism and decision-making skills

BENEFITS

• 401(k) plan with employer match
• Health, dental and vision insurance
• Life insurance
• Paid time off