Lineman

About the role

The Line Service Professional plays a vital role in our daily operations, providing elite customer service to crew and passengers on the ground. This position involves fueling and positioning aircraft, assisting with luggage, and effectively communicating on the radio with customer service representatives.

Responsibilities

• Greet passengers and crew members upon arrival
• Coordinate with coworkers, clients, and vendors for ground services including fueling, lavatory, ground power, and potable water services
• Deliver catering and perform marshalling, towing, and positioning of aircraft on the ramp and in hangars
• Fuel movement - quality control, disposal, and paperwork
• Daily check and upkeep of crew cars and vehicles
• Maintain safe, clean, and secure ramps and operations
• Drive a shuttle vehicle with passengers
• Attend monthly crew meetings and annual recurrent training

Requirements

• Customer focus - naturally outgoing and extroverted
• Effective communication with customers and employees in person, on phone, and through radio communications
• Able to operate a motor vehicle and be insurable by our insurance company (requires clean driving record)
• Strong computer skills including Microsoft Office products
• Basic mathematical knowledge
• Bi-lingual preferred

Competencies

• Customer focus
• Communication skills
• Vehicle operation
• Computer skills
• Language proficiency

Pay and Benefits

• Hourly pay range: $16.00 – $17.00
• Comprehensive benefits package including medical, dental, vision, paid time off, and performance-based bonuses
• Matching 401k program, PTO, and meal discounts
• Hourly rate increases after 3 months and 6 months, available overtime

Work Environment

• Works outside in all types of weather conditions
• Exposure to hazardous noise levels, chemicals, fumes, and machinery
• Physical demands: must be able to lift 75 pounds, possible exposure to hazardous environments

Qualifications

• Customer service experience in the service industry preferred
• Prior aircraft ground handling experience a plus
• High School Diploma
• Entry-level position
• Acceptable driving record
• Pass a background check