Line Service Technician

Duties & Responsibilities

• Provide world-class service during every interaction with our crew members and clientele to maintain long term relationships
• Marshal aircraft in and greet clientele and crew members in a friendly, professional manner
• Provide appropriate continuous assistance as necessary to ensure good customer relations with crew members and clientele
• Park and store or properly secure all parked aircraft at all times and direct the movement of aircraft and vehicular traffic on the ramp including the FBO facility and hangars
• Service aircraft with all supplies and materials, including fueling, which may be required by the aircraft
• Maintain, clean and organize ramp, hangars and facilities keeping all free of debris and clutter
• Accept and control checks of fuel received into site operated fuel storage system(s)
• Perform fuel quality tests on applicable equipment in accordance with ATA form 103
• Assist all aircraft crews and passengers by providing various services they may desire and aid in boarding and deplaning of passengers, baggage, and cargo
• Transport crews and passengers to local hotels and/or airport terminal as needed
• Operate vehicular (fuel trucks, tugs, baggage handling) and ground radio equipment
• General cleaning of aircraft as needed or requested
• Perform periodic checks of all equipment and facilities and document findings
• Initiating emergency response procedures when required
• Perform various lawn care and janitorial services to ensure a pleasant and clean work environment and guest waiting areas
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
• Comply with all airport authority rules and regulations including AOA operations and airport security requirements
• Participate in continuous training including NATA programs and company designed curriculum

Education & Experience

• High school graduate
• Previous experience in FBO services, fuel handling experience, and customer service preferred
• Previous aviation experience desired

Required Skills

• Strong working knowledge of FBO operations, customer service principles, and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Ability to respond calmly and handle many customers' demands in a fast-paced environment
• Work well in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
• Maintain a valid state driver’s license