Line Service Technician

About the role

Ascension FBO is seeking a Line Service Technician to provide ground support to arriving and departing aircraft and customer service for crew members and their passengers. The role involves working outdoors in the business aviation industry with plenty of variety.

Objective

The Line Service Technician represents Ascension FBO in a positive and professional manner while providing aviation ground services to customers. Performance is primarily evaluated on the ability to operate safely in accordance with established procedures, and create a positive customer experience.

Responsibilities

• Active participation in new hire and recurrent training.
• Conduct all operations in accordance with company policies and procedures.
• Maintain high levels of safety and customer service.
• Treat others with courtesy and respect.
• Fuel, tow, wing walk and provide general ground support various aircraft in accordance with established procedures.
• Marshal and greet aircraft in a professional and friendly manner.
• Perform periodic checks of all equipment and facilities and document findings.
• Maintain a clean and organized ramp, free of debris and clutter.
• Maintain clean and organized facilities and hangars, free of debris and clutter.
• Communicate customer feedback with the appropriate Ascension FBO personnel.
• Perform various lawn care and janitorial services as assigned.
• Immediately report safety incidents or hazards to appropriate management.
• Initiate emergency and incident response procedures as required.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Minimum of 18 years of age.
• Excellent customer relations skills.
• Strong organizational skills.
• Strong verbal communication skills and the ability to write legibly.
• Basic math skills.
• Possess and maintain a valid state driver's license. May be required to maintain a valid state commercial driver's license (CDL) and certification requirements for operating material handling equipment as necessary.
• Stable job history.

Physical requirements

• Ability to perform line service operations outside and in extreme temperatures and inclement weather.
• Excellent vision and coordination to move or direct fuel trucks and hoses.
• Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing actions.
• Physically able to perform heavy lifting on a regular basis up to 50 pounds.
• May be required to work overtime, nights, and weekends.