Line Operations Specialist (Overnight)

Responsibilities

• Provide professional, courteous support to pilots, passengers, and crew during ground operations.
• Aid with luggage handling, catering delivery, and transportation between aircraft and terminal.
• Support customs and international trash handling procedures in compliance with federal regulations.
• Escort guests on/off the ramp and manage guest vehicles on arrival and departure.
• Perform safe and efficient aircraft marshalling, towing, fueling, and routine servicing.
• Conduct light maintenance tasks such as windshield cleaning, oil replenishment, lavatory and oxygen servicing.
• Assist with cargo aircraft loading and unloading (training provided).
• Maintain hangar readiness, ensuring safe access and organized storage.
• Inspect and clean ground support equipment and vehicles (e.g., Refuelers, tugs, GPUs, belt loaders, LAV carts).
• Accept delivery of fuel loads in accordance with ATA 103.
• Maintain accurate logs and documentation of fuel inventory.

Requirements

• Strong customer service orientation with a professional and courteous demeanor.
• Team-oriented, adaptable, and capable of managing multiple tasks in a high-energy setting.
• High level of situational awareness and safety consciousness in all ground operations.
• Detail-driven with excellent organizational and time-management skills.
• Calm and responsive under pressure, with a proactive approach to problem-solving.
• Commitment to maintaining safety, cleanliness, and regulatory compliance across all duties.
• Ability to operate a wide range of aircraft ground support equipment including tugs, GPUs, air starts, belt loaders, LAV carts, forklifts, and more.
• Working knowledge of Microsoft Office tools and aviation service platforms such as Total Aviation Software.
• Proficiency in using two-way radios and VHF communication systems for operational coordination.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience in FBO operations, aviation ground support, or a related field is strongly preferred.
• Customer service experience strongly preferred.
• Forklift certification or equivalent experience is a plus.
• Must possess a valid driver’s license to perform job-related transportation duties.
• Bilingual proficiency preferred (Spanish/English).

Skills

• Strong customer service orientation.
• Team-oriented and adaptable.
• Situational awareness and safety consciousness.
• Organizational and time-management skills.
• Proactive problem-solving ability.
• Operate a wide range of aircraft ground support equipment.
• Microsoft Office tools and aviation service platforms.
• Two-way radios and VHF communication systems.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Vacation time
• Sick time
• Holidays
• Paid family caregiver leave
• Mental health and wellness resources
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Tuition assistance
• Additional programs to support Associates and their families