Line Locator Supervisor

About the Role

The Line Locator Supervisor reports to the Operations Manager at Bermex and is responsible for overseeing the safe, accurate, and timely completion of underground utility locating work. This position leads a team of Line Locator Technicians, manages daily ticket workload and field performance, monitors Operator Qualifications (OQs), and ensures compliance with company, client, safety, and regulatory requirements. The Line Locator Supervisor plays a key role in employee development, work quality, productivity, safety, and the overall success of field operations.

Responsibilities

Supervision and Leadership:

• Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians
• Set clear expectations for safety, quality, productivity, attendance, and professional conduct
• Monitor employee performance and provide timely coaching and feedback
• Conduct performance evaluations and support employee training and development
• Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns
• Support the onboarding and field training of new employees

Field Operations and Ticket Management:

• Oversee daily ticket assignments, workload, and completion to ensure operational and client expectations are met
• Monitor safety, productivity, work quality, and timely ticket completion
• Conduct routine field observations and audits to verify work quality and compliance
• Troubleshoot and resolve field, equipment, and technical issues
• Ensure locating equipment, vehicles, and tools are maintained in safe working condition
• Assist with field operations as business needs require

Safety and Compliance:

• Maintain and monitor employee Operator Qualifications (OQs) and other required training or certifications
• Ensure work is performed in accordance with company policies, client requirements, safety procedures, and applicable regulatory requirements
• Conduct safety inspections and field audits to identify hazards, quality concerns, and opportunities for improvement
• Address identified concerns and implement appropriate corrective actions
• Stay current on applicable line locating practices, safety requirements, and regulatory standards
• Promote a strong safety culture and reinforce safe work practices throughout the team

Record Keeping and Reporting:

• Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation
• Prepare and submit reports related to team activities, productivity, quality, performance, incidents, and operational concerns
• Utilize computerized systems to track work assignments, employee performance, inventory, and other operational information
• Ensure required documentation is complete, accurate, and submitted within established timeframes

Customer and Client Service:

• Address customer and client questions or concerns related to locating work
• Coordinate with internal teams