Line Cook

About Us

DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.

Why This Role?

Working as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk offers a rewarding opportunity to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Responsibilities

• Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience
• Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records
• Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations
• Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies
• Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly
• Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans
• Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction
• Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS)
• Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience
• Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity

What We Are Looking For

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred
• Strong interpersonal skills and a focus on delivering exceptional service are essential
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job
• Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus
• A high school diploma or equivalent
• Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.