LIHEAP Seasonal Administrative Assistant

Hawkeye Area Community Action Program, Inc. (HACAP) is a dynamic nonprofit organization committed to enhancing the lives of families and individuals in our communities across nine counties. We believe in the power of collaboration, working alongside for-profit businesses, nonprofits, faith-based organizations, and local community members to create stronger, healthier communities.

About the role

The LIHEAP Seasonal Administrative Assistant is responsible for working with clients in need of assistance with heat and electric assistance. This position involves answering phone calls for housing stabilization, making appointments, completing intake, and application processing for Energy Assistance. The role is based out of our Waterfront Office and requires travel to Washington County two days per week. The approximate start date is October 1, 2026, with an end date of April 1, 2027.

Application Deadline: August 30, 2026.

Responsibilities

• Assist clients with heat and electric assistance applications.
• Answer phone calls related to housing stabilization.
• Schedule appointments and complete intake processes.
• Process applications for Energy Assistance.
• Travel to Washington County two days per week.

Requirements

• High School Diploma or GED.
• AA in Business Administration or one (1) year of experience in Human Services preferred.
• Effective written and verbal communication skills, including active listening.
• Ability to learn, apply, and train on new technology.
• Excellent organizational skills.
• Ability to work in a fast-paced, multi-task environment with limited supervision.
• Working knowledge of personal computers and standard software such as Word, Excel, and databases.
• Valid Driver’s License.
• Valid Car Insurance.
• Reliable Transportation.

Benefits

• Employee Assistance Program.
• Retirement Savings Options: Iowa Public Employees Retirement System (IPERS) or 403(b) plan with a generous company match of up to 9.44% of your gross wage.
• Corporate Advantage Partnership Education Program with Mount Mercy and Upper Iowa University.

Pay

$18.19 - $19.56 hourly, depending on education and experience.

Schedule

• Seasonal position ending April 1, 2027.
• Monday - Friday, 8:00 am - 4:30 pm.
• 40 hours per week.