Jobs · Customer Service

Lightweight Sales Engineer

Walter Tools · Detroit, MI · 3 mo ago
RemoteRemoteCustomer ServiceFull-time

About the role

The Lightweight Sales Engineer (LSE) acts as the technical-commercial interface between Walter and its customers in the Lightweight/PCD segment. The LSE drives growth by identifying opportunities, building deep technical relationships, and ensuring a disciplined, strategic customer approach.

Key Performance Areas

  • Create, drive, and implement sales activities and processes in collaboration with regional sales teams.

  • Serve as the face of PCD/Lightweight at strategic customers; spend quality time on site (min. 1 hr) per visit.

  • Conduct 2–3 customer visits per day, focusing strictly on assigned accounts.

  • Build trust with engineering, production, purchasing and identify pain points across departments.

  • Proactively identify opportunities in aluminum/PCD machining.

Technical Expertise & Application Support

  • Provide expert guidance in machining processes, cutting tools, PCD applications, tool setup, and programming.

  • Understand cycle times, process variables, machining improvements and troubleshoot bottlenecks.

  • Translate customer pain points into actionable internal engineering tasks.

Internal Coordination & Follow-Up

  • Collaborate closely with Engineering, Operations, and Business Developer to ensure quotation quality, feasibility, and timely execution.

  • Follow up on quotations, reports, ROI calculations, simulations, and escalate issues aligned with processes.

  • Maintain disciplined CRM usage for interactions, opportunities, deliveries, and issues.

Strategic & Development Activities

  • Support strategic customer projects, prototype phases, and qualification work.

  • Contribute to global knowledge-sharing, best practices, and continuous improvement.

  • Conduct market analysis, identify growth fields (e.g., EV, Tier 1 aluminium machining).

Portfolio & Performance Management

  • Manage a defined account portfolio — typically 6–8 customers per LSE.

  • Work towards defined revenue, ROI, opportunity, and visit KPIs aligned with BD & MD.

  • Submit weekly agenda and activity plan for alignment.

Your Profile

  • Experience: Minimum 3 years of experience in any leading cutting tools, aerospace, automobile or machining industry in the field of engineering, sales, product management or similar in a multinational environment. Previous professional experience in similar roles.

  • Education & Experience: Bachelor's degree (preferably in Engineering) or equivalent education. Proven experience in similar business development or sales roles.

  • Specific Knowledge: Know-how regarding cutting tools or machining applications. Strong understanding of commercial management and sales techniques. Fluency in English (spoken and written). User-level proficiency in Microsoft Office tools. Knowledge of the company’s products, including their characteristics, applications, and specifications. Machining processes, PCD tools, technical drawings, measurement systems, CNC programming. Understanding of aluminum machining and lightweight component production. Solution-based selling, negotiation, identifying decision criteria, cost-per-part argumentation.

Core Competencies

  • High sense of responsibility, autonomy, and strong organizational skills.

  • Team-oriented with excellent interpersonal and communication abilities.

  • Ability to plan, implement, and manage activities effectively.

  • Precision, assertiveness, and commitment to meeting deadlines and objectives.

  • Adaptability to existing work groups and ability to foster collaboration.

  • Efficiency and effectiveness in problem-solving.

  • Proactive way of working.

  • Strong skills in communication, negotiation, and argumentation.

Benefits

Walter USA, LLC. offers a highly competitive performance-based compensation program and generous benefit package that includes life, health, and dental insurance, paid vacation and holidays, and a 401(k) retirement savings plan.

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