Lifestyle Management - Luxury Travel Concierge - PT

At Ten Lifestyle Group, we provide members across the U.S. with exceptional access—from dream vacations to hard-to-find reservations. As a Lifestyle Manager, you'll make these moments happen for high-net-worth clients in Las Vegas. We're seeking connoisseur-level talent with unparalleled local expertise to deliver bespoke luxury concierge services. Must reside within 50 miles of 10801 W. Charleston Blvd, Las Vegas, NV 89135. This role is 100% onsite/in-office.

About the Role

Be the trusted genius behind seamless luxury: handle phone, chat, and email requests, book exclusive dining, travel, and entertainment, and deliver "how did they DO that?!" moments. Multitask like a pro, collaborate globally, and grow through world-class training. Thrive in a dynamic environment with global collaboration and 100% paid training. Bring self-motivation, accountability, and a commitment to excellence in training and performance.

Responsibilities

• Personalized Service: Respond promptly via phone, email, and chat, ensuring every interaction is seamless and memorable.
• End-to-End Management: Handle service requests from start to finish—logging, tracking, and resolving with precision.
• Exclusive Access Delivery: Book premium dining, tickets, and travel; go above and beyond for each member.
• Creative Solutions: Plan gifts and special moments that delight and surprise.
• Supplier Collaboration: Coordinate with global partners to deliver unique luxury experiences.
• Clear Communication: Explain all supplier terms and conditions before confirming any booking or purchase.
• Team Engagement: Join regular meetings, training, and feedback sessions. Support colleagues across Ten's global offices.
• Continuous Improvement: Leverage Ten's e-learning tools to develop skills in travel, languages, and lifestyle trends.
• Leadership Support: Assist with team initiatives or leadership tasks when needed.

Requirements

• Proficient in English.
• At least 2 years of experience in customer service, specifically in a travel agency or travel booking role.
• Experience working on a travel GDS booking platform (e.g., Amadeus, Sabre).
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft Office suite.
• Vegas expertise and 2+ years in hospitality, concierge, or travel.
• Global experience (preferred).

Benefits

• Competitive salary + quarterly performance-based bonuses.
• Growth opportunities: Training, mentorship, international operations, and Certified B Corp impact.
• Fun, diverse team with epic tenure and recognition parties.
• Clear advancement and recognition structures.