Lifestyle Management - Luxury Travel Concierge - FT

About the Role

Be the trusted genius behind seamless luxury: handle phone, chat, and email requests, book exclusive dining, travel, and entertainment, and deliver "how did they DO that?!" moments. Multitask like a pro, collaborate globally, and grow through world-class training. Thrive in a dynamic environment with global collaboration and 100% paid training. Bring self-motivation, accountability, and a commitment to excellence in training and performance.

Must reside within 50 miles of 10801 W. Charleston Blvd, Las Vegas, NV 89135. This role is 100% onsite/in-office. We're looking for true Las Vegas locals who live and breathe this city to join our vibrant team.

Responsibilities

• Personalized Service: Respond promptly via phone, email, and chat, ensuring every interaction is seamless and memorable.
• End-to-End Management: Handle service requests from start to finish—logging, tracking, and resolving with precision.
• Exclusive Access Delivery: Book premium dining, tickets, and travel; go above and beyond for each member.
• Creative Solutions: Plan gifts and special moments that delight and surprise.
• Supplier Collaboration: Coordinate with global partners to deliver unique luxury experiences.
• Clear Communication: Explain all supplier terms and conditions before confirming any booking or purchase.
• Team Engagement: Join regular meetings, training, and feedback sessions. Support colleagues across Ten's global offices.
• Continuous Improvement: Leverage Ten's e-learning tools to develop skills in travel, languages, and lifestyle trends.
• Leadership Support: Assist with team initiatives or leadership tasks when needed.

Requirements

• Proficient in English.
• Experience in customer service with at least 2 years in travel agency or travel booking.
• Experience working on a travel GDS booking platform (e.g., Amadeus, Sabre).
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft Office suite.
• Global experience (preferred).
• Vegas expertise, 2+ years in hospitality, concierge, or travel.
• Strong customer service skills and good English + Office skills. World traveler? Extra advantage!

Benefits

• Competitive salary + quarterly performance-based bonuses.
• Full benefits: Health, dental, vision, 401k match, generous PTO.
• Vegas extras: Commuter perks, employee discounts, luxury brand partnerships.
• Growth jackpot: Training, mentorship, international opportunities, Certified B Corp impact.
• Squad goals: Fun, diverse team with epic tenure & recognition parties.

Clear advancement and recognition structures.