Lifestyle Management - Luxury Travel Concierge

About the role

Welcome to Ten Lifestyle Group, where luxury is not just a service but an unforgettable experience! As a Luxury Travel Concierge, you won't just be answering requests; you'll be crafting jaw-dropping adventures for our discerning high-net-worth clients. Imagine waking up each day ready to turn dreams into reality, from securing the perfect table at an exclusive restaurant to planning a getaway to an exotic destination. You'll be more than a concierge; you'll be the key to a world of luxury and adventure!

Responsibilities

• Personal Touch: Engage warmly with clients, ensuring every interaction is memorable
• Master Organizer: Manage requests end-to-end—logging, tracking, and following up with finesse
• Luxury Access: Work your magic to book exclusive dining, entertainment, and travel experiences
• Creative Solutions: Bring joy and surprise by planning thoughtful gifts and unforgettable experiences
• Global Collaborator: Partner with top-tier suppliers around the world to deliver unique and luxurious offerings
• Transparent Communicator: Clearly explain terms and conditions before confirming bookings
• Team Player: Actively participate in team meetings and support colleagues globally
• Continuous Learner: Utilize e-learning tools to enhance your skills in travel and lifestyle trends
• Supportive Colleague: Assist leadership with team initiatives as needed

Why Choose Ten Lifestyle Group?

• Make a Mark: Shape extraordinary experiences for clients who appreciate the finer things in life
• Grow Your Career: Benefit from world-class training and mentorship in luxury services
• Join Our Community: Thrive in a diverse, inclusive workplace committed to making a positive impact
• Celebrate Excellence: Participate in exclusive recognition programs for outstanding service

Requirements

• Proficient in English
• Experience in customer service with at least 2 years in travel agency, or travel booking
• Experience working on a travel GDS booking platform before e.g.: Amadeus, Sabre
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment, including Microsoft office suite.
• Global Experience (Preferred)

Benefits

• Salaray Range $25-$30/hour+ quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance

Pay

$25-$30/hour+ quarterly performance based bonuses

Schedule

Flexible schedule to accommodate global operations