Lifestyle Assistant/ Front Desk Agent

About the role

The Overnight Lifestyle Assistant (Front Desk Agent) is committed to delivering five-star service to residents. This position operates a traditional 24-hour, seven days a week, luxury hotel-style residential operation.

Responsibilities

• Greet residents and fulfill their requests
• Answer telephone inquiries and deliver messages
• Work in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants
• Makes decisions that directly affect the resident's experience in a memorable and soulful fashion
• Utilize the radio/paging internal communication system used throughout the facility
• Maintain confidentiality of internal and external resident information
• Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations

Requirements

• A minimum of 2 years of hotel operations experience in a luxury setting
• Demonstrated track record of strong attention to detail and excellent communication skills
• Must have a flexible schedule including holidays and weekends
• All applicants must be flexible and willing to work AM, MID and PM shifts

Qualifications

• Must be able to communicate effectively in English with co-workers and management

Skills

• Working knowledge of emergency procedures

Benefits

• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Team Member Stay Discounts
• Employee Assistance Program
• Tuition Reimbursement
• Task Force Opportunities
• Career Growth
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program with a 4% match on employee contributions after one year

Pay

• Details are not specified

Schedule

• 24 hours a day, 7 days a week