Lifeline Call-Taker (on site 4pm - 12am)

About the role

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers on-site in Framingham. This Lifeline serves as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors. Candidates must be able to work on-site in Framingham, MA in order to be considered for this opening.

Responsibilities

• Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
• Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
• De-escalate callers with the assistance of the call site supervisor when necessary
• Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications

• High school degree
• Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
• Experience with data gathering techniques
• Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
• Must be able to work the overnight hours noted above
• Must be able to work on-site in Framingham, MA

Pay

$21 - $22/hour

Schedule

4pm - 12am

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