Lifecycle Associate

About the role

The Crown Is Yours Join us as a VIP Sales Associate, where you’ll play an integral part in crafting unforgettable experiences for our high-potential and prospective VIP players. You will be at the forefront of customer service excellence and operational effectiveness to build and strengthen relationships with our customers. You’ll work to optimize our VIP engagement strategy to better understand the needs of our players and foster long-term loyalty.

Responsibilities

• Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
• Effectively evaluate a player's potential for placement in the DraftKings VIP Program.
• Aid in developing and optimizing strategies for player engagement and qualification.
• Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
• Contribute to business acquisition efforts for new state product launches.

Requirements

• Bachelor’s degree in a related field and at least 1 year of experience in a client-facing role.
• An analytical and solutions-focused mindset to achieve results for our customers.
• Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.

Qualifications

• Must be able to obtain and maintain required State Gaming Licenses.

Skills

• Strong interpersonal and communication skills.
• Ability to analyze data and make informed decisions.
• Excellent organizational and problem-solving abilities.

Benefits

• Competitive compensation package including base salary range of $54,400.00 - $68,000.00 USD, plus bonus, equity, and benefits as applicable.
• Opportunity to work in a dynamic and innovative environment.
• Flexible work schedule to accommodate the needs of high-potential players.

Pay

The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Flexible work schedule to accommodate the needs of high-potential players.