Life Sciences Experience Design Strategy Senior Manager

Position Summary

The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients. This role combines deep design strategy, experience design and/or innovation expertise with strong digital product fluency, consulting leadership, and Life Sciences commercial acumen.

This role is ideal for...

• Someone who is equally comfortable setting experience and product strategy at the executive level and leading cross-functional teams through launch and adoption.
• Guiding and aligning strategy, design, product, and engineering leaders to ensure concepts translate into real, measurable business impact.
• Leading multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients.
• Partnering with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes.
• Translating business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps.
• Connecting experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs.
• Leading working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.
• Owning the commercial success of engagements, including margin performance, forecasting, and ongoing financial management.
• Partnering with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration.
• Guiding multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity.
• Championing AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning.
• Working alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership.
• Championing and advocating for the role of experience design both with clients and while coaching and developing teams.

Required Skills

• Ability to lead through ambiguity, from framing complex business problems to roadmap definition, build planning, launch, and optimization.
• Deep fluency in agile product delivery practices, with the judgment to balance user value, business value, and technical feasibility across a portfolio of initiatives.
• Experience guiding roadmap creation, backlog shaping, prioritization, and release planning across multiple workstreams or teams.
• Strong executive storytelling, stakeholder influence, and team leadership.
• Experience developing, owning, and managing senior client relationships.
• Genuine curiosity and a habit of continuous learning, staying current on new tools, methodologies, and business trends.

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments.
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations.
• 8+ years of experience in the Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments.
• 8+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting.
• 2+ years of experience establishing AI-enabled workflows and driving AI adoption across teams and clients; building a prototype or product using AI, including personal projects, is a strong plus.
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery.
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.