Life Sciences Experience Design Strategy Senior Manager

Position Summary

The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients. This role combines deep design strategy, experience design and/or innovation expertise with strong digital product fluency, consulting leadership, and Life Sciences commercial acumen.

This role is ideal for someone who is equally comfortable setting experience and product strategy at the executive level and leading cross-functional teams through launch and adoption.

Work you'll do

• Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients.
• Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes.
• Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps.
• Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs.
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.
• Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management.
• Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration.
• Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity.
• Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning.
• Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership.
• Champion and advocate for the role of experience design both with clients and while coaching and developing teams.

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments.
• 8+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations.
• 8+ years of experience in the Life Sciences sector, including patient journeys, health care provider engagement models, and commercial operating environments.
• 8+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting.
• 2+ years of experience establishing AI-enabled workflows and driving AI adoption across teams and clients; building a prototype or product using AI, including personal projects, is a strong plus.
• 8+ years of experience working on or alongside digital product design and delivery teams, including roadmap development, user story development, and agile delivery.
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.