Life Sciences Experience Design Strategy Manager
Position Summary
Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health.
Work you'll do
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions.
- Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
- Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
- Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
- Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
- Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
- Supporting practice growth through proposals, solution shaping, workplans, and team coaching
- Champion and advocate for the role of design both with clients and while coaching and developing teams
Qualifications
- 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
- 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
- 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
- 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
- 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
- 1+ years of experience using artificial intelligence tools in day-to-day workflow
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Pay
A reasonable estimate of the current range is $163,400 - $322,100.