Life Sciences Experience Design Strategy Manager

Position Summary

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health.

Work you'll do

• Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
• Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
• Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
• Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
• Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
• Supporting practice growth through proposals, solution shaping, workplans, and team coaching
• Champion and advocate for the role of design both with clients and while coaching and developing teams

Qualifications

• 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
• 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
• 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
• 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
• 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
• 1+ years of experience using artificial intelligence tools in day-to-day workflow

Preferred

• Experience presenting recommendations and deliverables to executive stakeholders
• Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
• Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
• Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
• Experience supporting proposals, solution shaping, or workplan development
• Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets

Wage Range

A reasonable estimate of the current range is $163,400 - $322,100.