Life Sciences Experience Design Strategy Manager

Position Summary

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health.

Work you'll do

• Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
• Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
• Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
• Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
• Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
• Supporting practice growth through proposals, solution shaping, workplans, and team coaching
• Champion and advocate for the role of design both with clients and while coaching and developing teams

Qualifications

• 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
• 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
• 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
• 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
• 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
• 1+ years of experience using artificial intelligence tools in day-to-day workflow
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

• Experience presenting recommendations and deliverables to executive stakeholders
• Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
• Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
• Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
• Experience supporting proposals, solution shaping, or workplan development
• Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.