Life Sciences CRM Global Delivery Lead

About the role

Our Deloitte Customer team empowers organizations to build deeper relationships with customers, supporting their marketing, sales, and service organizations. Post‑sales activities such as service, customer success, and professional services are growing in importance for customer retention and expansion across High‑Tech, Media, and Energy industries. The Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences, blending strategy, technology, and creativity to solve complex challenges and create new markets.

Responsibilities

• Lead global delivery management with CRM platform expertise, ensuring end‑to‑end execution of CRM solutions across multiple and complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.
• Shape business strategy, lead requirements and process design, and guide cross‑functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

Requirements

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
• 7+ years delivering go‑to‑market strategy operations in the Life Sciences Industry.
• 5+ years in global delivery governance managing clients, stakeholders, and vendors across multiple time zones.
• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Skills

• 2+ years implementing Health Cloud or patient services solutions (e.g., case management, benefits/eligibility, prior authorization, care management).
• 2+ years in commercial pharma functional domains (e.g., call planning, territory alignment, consent management, sampling/compliance).
• 2+ years integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio for HCP/HCO, Snowflake, Tableau/CRM Analytics) from a functional perspective (requirements, testing, adoption).
• 2+ years applying Agile delivery practices (Scrum/SAFe), including backlog grooming, sprint ceremonies, and release planning using tools such as Jira.
• 1+ years experience implementing privacy/security controls for HCP/patient data (e.g., HIPAA, state privacy laws) in Salesforce.

Pay

A reasonable estimate of the current range is $163,000 to $322,000. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

Benefits

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors including individual and organizational performance.