Life Sciences CRM Global Delivery Lead
About the role
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need. Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets. Recruiting for this role ends on November 30, 2026.
Responsibilities
- Lead global delivery management with CRM platform expertise, ensuring end-to-end execution of CRM solutions across multiple and complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.
- Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
- Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.
Qualifications
Required:
- 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (bioph