Life Safety Officer - Full Time (Planet Hollywood LV)

About the role

The Life Safety Officer’s (LSO) main function is to provide a friendly and safe environment for guests and team members while protecting company assets. The LSO will perform all duties in accordance with Caesars Entertainment policies and procedures and within the realm of the Caesars Entertainment mission statement.

LSOs will routinely patrol assigned areas, providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards, medical emergencies, or damage to Caesars Entertainment properties. The LSO must know the location of all emergency equipment and exits (phones, fire extinguishers, emergency exits, etc.). Any incident warranting security intervention will be immediately relayed to Security Dispatch. LSOs should be prepared to assist fellow officers at any time and display a professional, courteous, and respectful demeanor.

LSOs will evaluate all medical emergencies upon arrival at the scene. If the scene is under control of a higher qualified medical person(s), the LSO will document the name and qualification level and assist as needed.

Responsibilities

• Greet guests and team members with a friendly and sincere welcome.
• Continuously patrol the property to ensure the safety of guests and team members and uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and facilitate resolution of customer complaints through personal action and coordination with other departments.
• Act as an ambassador of Caesars Entertainment by providing accurate and detailed directions regarding property attractions and amenities.
• Maintain a well-groomed appearance reflecting the professional demeanor of the Security Department.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Provide medical assistance as a “First Responder,” including “First Aid” and “CPR” when necessary.
• Interview, investigate, and document all incidents requiring security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet required attendance guidelines and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched in a timely manner.
• Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Follow and comply with departmental policy concerning the “Use of Force” for arrest and detention of individuals violating laws or company policy.
• Write detailed reports, including photographic evidence and witness statements, for incidents such as hazard and safety violations, accidents, complaints, policy violations, theft, trespassing, lost and found, fire, and others as required.
• Respond to dispatched medical calls and comply with Clark County BLS (Basic Life Support) protocols.
• Restock trauma bags immediately following medical calls.
• Conduct visual inspections of Automated External Defibrillation (AED) and oxygen supplies.

Requirements

• High school graduate or equivalent is required.
• 1 to 2 years of prior security experience preferred.
• Prior experience in a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Good oral and written communication skills, along with a working knowledge of basic computer programs.
• Ability to work any day of the week and any shift.
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and a current and valid Nevada Driver’s License.
• Must maintain a current BASIC EMERGENCY MEDICAL TECHNICIAN certification with the State of Nevada, Southern Nevada Health District Emergency Medical Services.
• Must maintain a current NATIONAL REGISTRY OF EMERGENCY MEDICAL TECHNICIANS certification.
• Must pass the physical and written testing of the Las Vegas Region Security Academy (C.O.D.E.S., Defensive Tactics, Legal Issues, Handcuffing, Verbal De-Escalation Skills, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton, Red Cross AED/CPR/Emergency First Aid) within the first ninety days of employment.

Skills

• Neat, professional appearance with good personal hygiene.
• Ability to set an example and be a role model/leader for all security personnel through observance of departmental policies and procedures.
• Must be “team-centered” and able to share credit with fellow team members while promoting a positive work environment.
• Must work well with other departments and management as necessary.
• Must be tactful, maintain confidences, and foster an ethical work environment.
• Able to communicate clearly with staff, management, and the public through oral and written word.
• Must be able to assume a role of authority in high-risk crises, exhibiting judgment and a realistic understanding of issues.
• Must show respect and adaptability when dealing with different values, cultures, or backgrounds.
• Must be able to maintain high standards despite pressing deadlines and establish high measures of quality.

Physical, Mental, and Environmental Demands

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults who weigh more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations and make rational decisions.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to see and remember specific details of incidents and persons.
• Must be able to give court testimony and write detailed reports.
• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

Age Requirement: 21. Work Cards Required: Alcohol: NV.

Reports to: Security Corporal, Security Shift Sergeant, Security Shift Lieutenant, Security Shift Captain/Security Shift Manager, Security Department Assistant Director/Manager, and Director of Security & Surveillance.