Life Safety Officer (EMT) - Full Time (Horseshoe LV)

About the role

The Life Safety Officer’s (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. Life Safety Officers (LSO) will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.

Responsibilities

• Neat, professional appearance with good personal hygiene.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Must be “team centered” and able to share credit due with fellow team members while promoting a positive work environment and team spirit.
• Must work well with other departments and management as necessary.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Build and maintain long term associations based on trust, help others.
• Must be able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws.
• Must be able to test new methods thoroughly and reinforce excellence as a fundamental priority.
• Greet guests and fellow team members with a friendly and sincere welcome.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Evaluate all medical emergencies, upon their arrival at the scene. If the scene is under control of a higher qualified medical person(s), the LSO will document the name and qualification level and assist as needed.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them.
• Facilitate resolution of customer complaints through personal action and coordination with other departments.
• Provide accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Provide medical assistance, without hesitation, following proper procedures and techniques as a “First Responder” to persons in need, including “First Aid” and “CPR”, when necessary.
• Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Follow and comply with the departmental policy concerning the “Use of Force” with respect to the arrest and detention of individuals who violate laws and/or company policy.
• Write detailed reports to include photographic evidence and obtain voluntary witness statements of all incidents pertaining to, but not limited to hazard and safety violations, guest and employee accidents, auto accidents, guest or employee complaints, violation of policy and procedure, theft, trespassing of patrons, lost and found, fire, and any other reports as deemed necessary by the VP of Security or the Director of Security, Security Shift Manager, Security Shift Supervisor, and Designated Supervisor.
• Respond to dispatched medical calls and must be in compliance with the Clark County BLS (Basic Life Support) protocols.
• Restock the trauma bag used immediately following the completion of the medical detail / call.
• Conduct a visual inspection of the Automated External Defibrillation (AED) and oxygen supplies.

Qualifications

• High school graduate or equivalent is required 1 to 2 years preferred prior security experience.
• Prior experience is a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs.
• Must be able to work any day of the week and any shift.
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must maintain a current BASIC EMERGENCY MEDICAL TECHNICIAN certification with the State of Nevada, Southern Nevada Health District Emergency Medical Services.
• Must maintain a current NATIONAL REGISTRY OF EMERGENCY MEDICAL TECHNICIANS.

Additional Requirments

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Must be able to physically restrain adults who weigh more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.

About Us

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.