Life Operations Support Analyst

Technical Skills And Requirements

• Excellent customer service skills
• Proven ability to change and demonstrates openness to ongoing changes
• Experience with PC Windows-based software, Microsoft Office (Access, Excel, PowerPoint and Word), email, Internet browsers
• Strong verbal and written communication skills in English & Spanish

Responsibilities

• Provides Mgmt with admin support for business continuity plans
• Includes an understanding of software tools for plan building and maintenance, in-depth knowledge of each dept plans, ongoing colleague training, facilitating Mgmt meetings, and assisting Mgmt in planning and executing Life Div mock disasters
• Provides moderate to complex service to internal and external customers on a variety of Operations teams with varied complexity including International and Domestic Client Service and Premium Accounting, Claims and New Business
• Aids Director of Operations VP with various ad hoc requests, projects and reports as assigned

Requirements

• Broad knowledge of Operations dept procedures, admin systems
• Strong verbal and written communication skills in English & Spanish
• Ability to work on a team, strong interpersonal skills and flexible/adaptable in position
• Ability to manage concurrent projects successfully and to maintain a high level of confidentiality
• Proven Critical thinking skills