Life Line Collections Specialist

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system. With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

About The Role

• Place outbound phone calls efficiently and in a professional manner
• Notify consumers of delinquent accounts via telephone to solicit payment
• Receive payments via telephone for customer accounts
• Manage and follow up on assigned collection accounts
• Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner
• Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Consistently support and demonstrate the company mission and values
• Assist with special projects as directed
• Participation in relevant meetings or events
• Perform other necessary tasks as assigned by supervisor

Requirements

• Excellent customer service skills
• Strong verbal, written, and telephone communication skills
• Strong computer skills
• Ability to maintain confidentiality and communicate effectively
• Ability to multi-task
• Must be able to handle disgruntled callers professionally, effectively, and with tact
• Strong data entry skills
• Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
• Working knowledge of Microsoft Office programs

Skills

• Collection experience is helpful, but not required
• ACA certification is plus, but not required

Benefits

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided
• Discretionary bonus plan
• Retirement plan
• Health coverage
• Paid time off

Pay

Pay: $16.00 - $21.00/hour.

Schedule

This is a remote position - candidates must be able to work the 1pm-9pm CST shift due to business needs.