Life Line Collections Specialist

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We provide services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service, results, and customer-centric approach have set the standard in professional EMS billing. We emphasize patient satisfaction and client customization to fulfill our mission of delivering value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

About the Role

The Collection Specialist is responsible for collection efforts, including making contact with patients, discussing and negotiating payment arrangements, and finding solutions to help patients resolve their outstanding accounts.

• Place outbound phone calls efficiently and in a professional manner
• Notify consumers of delinquent accounts via telephone to solicit payment
• Receive payments via telephone for customer accounts
• Manage and follow up on assigned collection accounts
• Accurately document the information provided and outcome of the call in an efficient, clear, and concise manner
• Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor, or other member of management
• Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
• Consistently support and demonstrate the company mission and values
• Assist with special projects as directed
• Participate in relevant meetings or events
• Perform other necessary tasks as assigned by supervisor

Requirements

You will be successful in this role if you:

• Have excellent customer service skills
• Possess strong verbal, written, and telephone communication skills
• Demonstrate strong computer skills
• Can maintain confidentiality and communicate effectively
• Are able to multi-task
• Can handle disgruntled callers professionally, effectively, and with tact
• Have strong data entry skills
• Possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks
• Have working knowledge of Microsoft Office programs

Skills

• Collection experience is helpful, but not required
• ACA certification is a plus, but not required

Benefits

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package including a retirement plan, health coverage, and paid time off
• Remote opportunities
• All equipment provided

Pay

$16.00 - $21.00/hour. Individuals in this role are eligible to participate in a discretionary bonus plan.

Schedule

This is a remote position requiring a 1pm-9pm CST shift due to business needs.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed. Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.