Life Cycle Consultant Bilingual

Are you ready to join a company offering career advancement opportunities throughout your career journey? At ADP, we engage your unique talents and perspectives, welcoming your ideas on how to do things differently and better. We support your efforts to achieve, learn, and grow, fostering an inclusive environment with a culture of collaboration and belonging. Our CORE values—Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility—drive every interaction.

About the Role

The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client. This role builds relationships with client contacts, including the Benefit Administrator Contact (BAC) and Work Site Employees (WSE), through the onboarding experience and beyond. The LCC assists the Implementation and Sales teams during client onboarding and supports the Human Resource Business Partner (HRBP), Key Account Executive (KAE), Client Relation Executive (CRE), and Benefit Service Specialist (BSS) during Open Enrollment by providing WSE enrollment meeting assistance both in-person and virtually.

The LCC consults and presents detailed benefit plans and general HR information to client employees, ensuring clarity and increasing ADP’s value proposition. This role executes an account strategy in partnership with the HRBP, KAE, and CRE, influencing the direction of current and future benefits and human capital needs. The LCC acts as the subject matter expert for Benefits to drive client satisfaction and retention, providing consultation and advice based on client size, needs, and expectations.

Responsibilities

• Benefits Presentations:
  • Provides consultation with clients, BACs, and WSEs on benefit offerings during Open Enrollment.
  • Partners with the HRBP to conduct WSE Benefits Enrollment Meetings, offering benefit recommendations and plan education based on client demographics and industry/market trends.
  • Collaborates with the Benefits Operations team to deliver a successful open enrollment experience.
  • Conducts client seminars and annual benefit enrollment meetings for worksite employees.
  • Works with ADP TotalSource Benefits Department, consultants, and brokers to resolve open enrollment issues.
  • Assists clients with the benefit election process and provides enrollment assistance at client sites when required.
• Relationship Management Assistance:
  • Provides Benefits Consultation and advice to Benefits Administrators, HRBPs, and WSEs to reinforce the TotalSource Value Proposition.
  • Partners with Sales and Implementation Consultants on business objectives to create onboarding solutions regarding Benefits.
  • Establishes Benefits Plan education and delivery during onboarding and Open Enrollment WSE meetings to highlight the Benefits Value Proposition.
  • Ensures onboarding benefits plan education, timeliness, and effectiveness by collaborating with distributed service teams (e.g., Payroll, 401(k), Benefits, HR Solutions Group).
  • Partners with HRBP/KAE/CRE to drive ADP Benefit Product penetration (e.g., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy).
  • Presents and demonstrates the Benefits value proposition at complex prospect meetings.
  • Demonstrates understanding of ADP’s product suite (beyond TotalSource) and aligns cross-divisional resources to address client needs.
• Change Management:
  • Assists with the change management process for clients regarding benefits elections/changes for the plan year.
  • Coordinates with HRBP/CRE and clients to identify details of changes and impacted groups.
  • Provides change management assistance and best practices for effective implementation of benefit plan year changes.
  • Educates, guides, and coaches clients in their roles as change sponsors for their benefit plans.
• Account Management Assistance:
  • Interacts with Sales, Implementation, KAE, HRBP, BAC, and WSEs to reinforce the TotalSource Benefits Value Proposition during meetings and calls.
  • Educates clients about the PEO value/relationship and HR outsourcing.
  • Engages with Sales, Implementation, and HRBP/KAE Teams on account due diligence and plan compliance.
• Benefits Consulting:
  • Proactively coordinates with HRBP/KAE/CRE to identify opportunities to increase the ADP Benefits Value Proposition.
  • Partners with HRBP to address Benefit-related compliance situations and delivers compliance training to mitigate risk.
  • Coordinates client training with the HRBP and KAE, employing the Learning Solutions Group if necessary.
• Performs other duties as assigned.
• Local travel (within 100 miles) will be required 10-15% of the time, potentially up to 60-70%.

Requirements

• A valid license.
• 1-3 years of relevant experience.
• Flexibility to work outside standard hours occasionally.
• Bilingual proficiency in Spanish and English is required.
• General understanding of HR practices and the role of benefits in attracting and retaining talent.
• Excellent written and verbal communication skills, with the ability to interact with diverse internal and external clients.
• High level of energy, strong organizational skills, and the ability to work cooperatively in a creative and motivating manner.
• Professional conduct and appearance that enhances ADP’s reputation.

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Matched Retirement Savings.
• Wellness Program.
• Short- and Long-Term Disability.
• Charitable Contribution Match.
• Paid Holidays, Personal Days, and Vacation.
• Paid Volunteer Time Off.

Pay

The base salary for this position ranges from USD $21.92 to USD $40.87 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Some positions may include additional compensation such as bonus, equity, or commissions.