Life Cycle Consultant - Bilingual

About the role

The Life Cycle Consultant (LCC) strengthens the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource (TS) through the life cycle of the client. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience and beyond. This role will assist the Implementation and Sales teams during client onboarding process.

Responsibilities

• Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment.
• Presents detailed benefit plans and provides general HR information to client employees.
• Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
• Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends.
• Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience.
• Conducts client seminars and annual benefit enrollment meetings for worksite employees.
• Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues.
• Assists clients with the benefit election process and providing enrollment assistance at client site, if required.
• Partners with HRBP/KAE/CRE in driving ADP Benefit Product (i.e., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy) Penetration.
• Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings.
• Demonstrates understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs.
• Aid in the change management process for the client as it relates to benefits elections/changes for the benefit plan year.
• Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls.
• Engages with Sales, Implementation and HRBP/KAE Teams on account due diligence, as well as plan compliance.
• Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition.
• Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk.
• Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary.

Requirements

• Bachelor's degree or equivalent in education and experience with major area of concentration in Human Resources, Business or related.
• 1-3 years of experience.
• Must be bilingual in English and Spanish and be able to translate documents into Spanish on occasion.
• Flexibility to work outside standard hours (occasionally).

Qualifications

• Excellent written and verbal communication skills, writing and speaking clearly and concisely.
• Ability to interact with various types of internal and external clients, and persons from a broad cultural spectrum.
• Able to work cooperatively, demonstrates excellent organizational skills, and be creative and motivating.
• Demonstrates excellent organizational skills, and be creative and motivating.
• Professional appearance that enhances the ADP's reputation.
• General understanding of HR practices and be able to speak to how benefits play a role in attracting and retaining talent.

Skills

• Excellent written and verbal communication skills.
• Ability to interact with various types of internal and external clients.
• Excellent organizational skills.
• High level of energy.
• Professional appearance.
• General understanding of HR practices.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

Schedule

Local travel (within 100 miles) will be required 10-15% of the time, can be as much as 60-70%.